Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform WOW Tech Europe GmbH, Friedenstr. 91a, 10249 Berlin, (+49 (0) 30 95 999 3810 | care@arcwave.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to:

WOW Tech Europe

Retourenabteilung / Arcwave

Friedenstraße 91A
10249 Berlin

without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal

The right of withdrawal does not apply for distance selling contracts

for the delivery of goods that are not prefabricated and whose assembly depends on the individual choice or determination of the consumer;
for the delivery of goods that are customized to the personal needs of the consumer;
for the delivery of goods that can spoil quickly and whose expiration date would be quickly exceeded;
for the delivery of sealed goods that are not suitable for return for health or hygienic reasons if their seal was removed after delivery;
for the delivery of goods that, due to their composition, are inseparably combined with other goods after delivery;
for the delivery of audio or video recordings or computer software in sealed packaging if the seal was removed after delivery.

Sample withdrawal form

If you want to withdraw from the contract, please complete this form and send it to us.

To:

WOW Tech Europe GmbH

Friedenstr. 91a

10249 Berlin, Germany

Tel: +49 (0) 30 95 999 3810

Email: care@arcwave.com

I/We hereby withdraw from the contract I/we signed regarding the purchase of the following goods:

_________________________________________________________________________________

(Product name)

Ordered on / received on*: _________________________________________________

Name of customer(s): _________________________________________________

Address of customer(s): _________________________________________________

(Str. + No.)

_________________________________________________

(ZIP code + city)

______________________ ____________________________________

Place, date Signature of customer(s) - only for notification on paper